Swiss Federal Office of Civil Aviation participates in ECAC Quality Assessment Programme
Geneva, 22-24 March 2023 — Pilot phase II of the ECAC Quality Assessment Programme (QAP) on assistance for persons with disabilities and persons with reduced mobility (PRM) was completed with an assessment of easyJet Switzerland’s operations at Geneva Airport, at the request of the Swiss Federal Office of Civil Aviation.
The assessment of easyJet Switzerland’s operations focused on five topics featured under ECAC Document 30 Part I – Facilitation: website information, booking/prenotifications, training, assistance given, and complaints handling. The main objective of such assessments is to evaluate the assistance provided to the target passengers and share good practices.
The assessment team consisted of nominated national experts from the following ECAC Member States: Czech Republic, Denmark, Germany, North Macedonia and the United Kingdom. Vesna Pavlov also participated in the assessment representing the ECAC Secretariat. As a national seconded expert to ECAC, she will support the next phase of the work, which will consider the pilot programme in its entirety from 2019.