Kirsi Tervola-Joutsen - Finland
Biography
Kirsi Tervola-Joutsen works as a special adviser at the Finnish Transport and Communications Agency, Traficom. Specialised in the rights of persons with disabilities and with reduced mobility, she is responsible for the supervision of EU passenger rights across all transport modes: air, rail, road and maritime.
She has been a member of the ECAC Facilitation Sub-Group on the Transport of Persons with Reduced Mobility since 2017. She has been working with EU passenger rights since 2012 and holds a master’s degree in social sciences (tourism research) from the University of Lapland.
In 2019, Kirsi worked at ECAC where she was responsible for preparing the methodology and the pilot phase of the ECAC Quality Assessment Programme. Kirsi has also worked at the Ministry of Economic Affairs and Employment of Finland as a tourism specialist. Before joining Traficom, she worked in ground handling services and is therefore also familiar with the aviation world from the air operator and airport perspectives.
