Mark De Laurentiis - Italy
Biography
Mark De Laurentiis has worked in aviation since 2008. He has been director of the Italian Civil Aviation Authority’s (ENAC) Protection of Passenger Rights Department since January 2022.
He was head of the Passenger Rights and Airport Quality Services Unit from June 2018. Prior to this, he was director of the Air Transport and Environment Regulation Department and for more than ten years he was involved in economic and charges regulation in air transport, statistics, and economic studies in ENAC’s Economic Analysis and Airport Charges Department.
Mark has participated in several international fora (ICAO, ECAC, DG MOVE, IATA, ACI, EUROCONTROL) and, as an expert, has joined two Twinnings (Egypt and Jordan), one TAIEX in North Macedonia, and was the coordinator of an ECAC expert group on PRM matters. In 2018 he was the National Coordinator for the ECAC Quality Assessment Programme for passengers with disabilities and reduced mobility.
A graduate in economics of international commerce and currency markets, he also has a postgraduate degree in communication and business administration. Before joining the air transport sector, Mark worked as a consultant in management and marketing companies and in the banking sector.
